Refund policy

Refund & Return Policy – Roshi Collection

At Roshi Collection, we are committed to providing high-quality clothing and ensuring customer satisfaction. If you are not completely happy with your purchase, please review our refund and return guidelines below.

Return Eligibility
Customers may request a return within 3 days of receiving their order. To qualify for a return, items must be unused, unwashed, and in their original condition with all tags and packaging intact. Products that show signs of wear, damage, or alteration will not be eligible for return.

Non-Returnable Items
For hygiene and quality reasons, certain items such as worn garments, customized orders, or items purchased on final sale cannot be returned or exchanged.

Return Process
To initiate a return, please contact our support team via WhatsApp at +92 339 6593644 within 3 days of delivery. Share your order details along with clear images of the product, and our team will guide you through the next steps.

Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed within a few business days through the original payment method or as a store credit, depending on the situation.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us on WhatsApp within 24 hours of delivery with supporting photos. We will arrange a replacement or refund at no additional cost.

Shipping Costs
Return shipping charges may apply unless the item received was damaged or incorrect. Shipping fees are non-refundable.

For any further assistance, feel free to reach out to us on WhatsApp. Thank you for shopping with Roshi Collection — where style meets trust.